Frequently Asked Questions
Everything you need to know about your Sapphire Designs experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own body measurements for the most accurate fit.
Are your materials sustainably sourced?
Sapphire Designs is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in over 80% of our current collections.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or modification via our live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.